Eigenteam Terms of Service
Important Notice
Welcome to Eigenteam. Eigenteam is a sales-growth system for enterprise sales teams. It provides a mobile app, connection and management of the Eigenteam AI Band and Eigenteam AI Card, recording sync, speech-to-text, AI summaries and sales analysis, and customer relationship management (CRM).
Before you log in for the first time after an account is assigned, or before you use the service, please read and fully understand these Terms, especially the provisions highlighted in bold on recording compliance, personal information processing, AI output, limitation of liability, termination, and dispute resolution. By clearly clicking “Agree” on the page for first login, accepting an enterprise invitation, or enabling the service, you confirm that you have read, understood, and agree to be bound by these Terms. We do not treat a pre-checked box, silence, or merely continuing to browse as your consent. If you do not agree, do not log in or enable the service.
Your agreement to these Terms or the Privacy Policy means only that you personally accept Eigenteam’s service rules and the rules for processing personal information about you. It does not mean that customers, colleagues, store staff, the other party to a call, or any other individual in a recording have agreed to be recorded, uploaded, transcribed, or analyzed. The enterprise customer, enterprise administrators, and the person who actually records must still give notice and obtain consent, or confirm another lawful basis, as required by law.
1. Scope
- The Eigenteam service is operated by us (referred to as “Eigenteam” or “we”). Contact email for the service and personal information protection: business@eigenteam.ai.
- These Terms apply to the Eigenteam mobile app, the companion Eigenteam AI Band and Eigenteam AI Card, the website or admin console, and any other form of service that we formally provide and expressly state is subject to these Terms.
- If an enterprise customer separately signs a purchase contract, data processing agreement, service order, or other written document with us, that document and these Terms together form the agreement between the parties. If there is a conflict, the separately signed written document prevails for the services purchased by the enterprise customer, but it may not reduce rights that individuals have under law.
2. Definitions
- Enterprise customer: a legal person or other organization that purchases, activates, or organizes use of Eigenteam enterprise services.
- Enterprise administrator: a person authorized by the enterprise customer to configure the organization, members, roles, permissions, devices, and enterprise data.
- Employee user: a natural person invited or authorized by the enterprise customer to join the enterprise organization and use the service.
- Enterprise business data: customer information, sales records, recordings, transcripts, summaries, analysis results, device usage records, and other business content that the enterprise customer and its members enter, upload, generate, or sync to the service while performing work duties.
- Recording-related data: audio files created by an Eigenteam AI Band or Eigenteam AI Card and read or uploaded by the app, together with the recording name, time, duration, file size, upload status, associated device, and customer or follow-up record, and the transcripts, summaries, tags, and analysis results generated from the recording.
- AI services: features that use automatic speech recognition, natural language processing, or large-model capabilities to provide transcription, summaries, Q&A, sales analysis, sales reviews, and CRM follow-up suggestions.
3. Acceptance, Effectiveness, and Updates
- You must have the civil capacity appropriate to the acts you take. A person who accepts these Terms on behalf of an enterprise customer represents that they have full authority to do so. The enterprise customer must ensure that administrators and employee users comply with these Terms.
- We may update these Terms based on laws and regulations, regulatory requirements, or changes to the service. For material changes to processing purposes, service scope, fees, rights and obligations, or limitation of liability, we will give advance notice by an in-app dialog, in-app message, SMS, email, or another prominent method, and will obtain consent again where required by law. Updates that only correct wording, or that do not reduce user rights, may be explained by a notice.
- Updated versions will show the publication date and effective date on the page. If you do not agree to an update, you may stop using the service before it takes effect and request account deletion or data export under these Terms. Where the law requires fresh consent, we will not treat continued use as your agreement.
4. Accounts, Enterprise Organization, and Permissions
4.1 Account assignment, login, and account security
- Eigenteam accounts are assigned by the enterprise customer or by us. Users log in with the assigned account and password. The app does not currently let individuals apply for an account themselves. You must keep the account and password safe, and must not lend, rent, or sell the account. If you find that the account is being misused or that there is a security risk, contact the enterprise administrator or us promptly.
- You must keep your account, verification codes, password, and login devices safe, and must not rent, lend, sell, or transfer the account. If you discover unauthorized use, a security vulnerability, or loss of a device, contact us immediately through the channels stated in these Terms.
- We may reasonably treat operations completed under an account after valid identity verification as acts of the account user or a person they authorized. If loss is caused because we failed to take reasonable security measures required by law, we remain liable as required by law.
4.2 Enterprise administrators
- Enterprise administrators are designated by the enterprise customer and act for the enterprise customer. Their management actions include inviting or removing members, assigning roles and permissions, binding or unbinding devices, configuring the service, and managing enterprise business data.
- An administrator may not view a user’s recordings, transcripts, or AI analysis results without that recording user’s authorization. The recording user may authorize the administrator, orally or under the enterprise contract, to view them, and may also authorize download, export, or deletion. The enterprise customer and administrators must keep records that can prove the content, scope, and validity period of the authorization, and must stop the corresponding access promptly after the authorization is withdrawn. Visibility of CRM and other enterprise business data is limited to the role permissions lawfully configured by the enterprise customer.
- The enterprise customer should configure administrators under the principle of least privilege, review members and permissions regularly, promptly remove people who have left, changed roles, or no longer need access, and supervise administrator actions as needed.
- Administrators must not access, copy, export, disclose, or delete employee or customer data beyond the enterprise’s authorization or what the work requires, and must not use administrative permissions to monitor, discriminate against, harass, or otherwise infringe personal rights.
4.3 Employees joining, leaving, and ending the enterprise relationship
- After an employee accepts an enterprise invitation, their actions in the enterprise space are subject to the enterprise customer’s lawful and valid policies, permission settings, and these Terms. The enterprise customer should explain the management scope and data-processing rules to employees.
- After an employee leaves the enterprise, is removed, or ends employment, their enterprise permissions will be terminated. They will no longer access, download, or export enterprise data. Recordings, transcripts, CRM follow-ups, and AI results created and uploaded to the customer-growth system while performing enterprise work duties continue to be managed by the enterprise customer in accordance with law. A natural person still has statutory rights over personal information in that data that relates to them.
- Regardless of changes in the enterprise relationship, an employee may still lawfully request handling of personal information about themselves. For requests involving data we process on the enterprise’s instructions, we will forward the request to the enterprise customer or help the enterprise customer handle it, and will tell the requester how to follow up.
5. Eigenteam AI Band, Eigenteam AI Card, and Software License
- If you comply with these Terms, we grant you a revocable, non-exclusive, non-transferable license to use the software solely to use the Eigenteam service. Ownership of the software and firmware, and rights not expressly granted, remain with the rights holder.
- You may scan a QR code with the camera, or enter the device serial number (SN), to bind an Eigenteam AI Band or Eigenteam AI Card, and may search for, connect to, and manage the device over Bluetooth. To pair, verify, prevent mistaken binding, sync, and provide after-sales support, the service will process the device name, SN, Eigenteam AI Band or Eigenteam AI Card MAC address, Bluetooth connection information, and device status as described in the Eigenteam Privacy Policy.
- You may bind only devices you are authorized to manage. You must not bypass binding checks, alter device identifiers without authorization, crack firmware, reverse engineer, bypass access controls, or otherwise interfere with the security of the device or service, except where the law expressly allows it.
- Unbinding, time calibration, reset, firmware updates, and idle auto-shutdown may affect device status or local data. Before an action that clears data or restores factory settings, the app should clearly state the actual effect and whether it can be undone, and obtain the user’s confirmation again.
- Quality assurance, returns, repairs, and after-sales service for devices are governed by the purchase page, warranty card, and law. Software updates must not unreasonably reduce the basic functions of hardware already purchased.
6. Recording, Upload, Transcription, AI Analysis, and CRM
6.1 Recording and sync
- The app can send start or stop commands to a bound Eigenteam AI Band or Eigenteam AI Card, and can view, upload, sync, or delete recordings and retry failed uploads. Recording is performed by the Eigenteam AI Band or Eigenteam AI Card. The app does not record with the phone microphone. The actual recording status is shown by the device indicator light and device status.
- Before recording starts, the person actually recording must, in a way that fits the setting and can be perceived, tell all participants that recording is taking place, its purpose, the scope of use, the retention arrangement, and that the recording will be uploaded to the cloud, transcribed, or analyzed by AI, and must obtain consent or confirm another lawful basis as required by law. In phone calls, meetings, stores, training, and customer visits, they must also follow local rules on communications secrecy, audio and video recording, labor management, consumer rights, and trade secrets.
- You must not secretly record in places where others have a reasonable expectation of privacy, record private conversations unrelated to work purposes, bypass recording indicators on the device or system, or use recordings for eavesdropping, extortion, discrimination, harassment, unlawful evidence collection, infringement of trade secrets, or other unlawful purposes.
- If a participant refuses recording, withdraws consent, or asks that it stop, the person recording must stop, unless the enterprise customer can show a lawful basis that does not depend on consent and continued processing is truly necessary, and must handle data already created under the enterprise’s rules.
- While recording, the Eigenteam AI Band or Eigenteam AI Card indicates recording status with its indicator light. When the app is connected in the foreground, it can display the device status it receives, but it does not provide a recording-status prompt after the app moves to the background or the screen locks. If a participant refuses or asks to stop recording, the person recording must operate or turn off the Eigenteam AI Band or Eigenteam AI Card directly to stop recording, and must check the device indicator light to confirm that recording has stopped.
6.2 Cloud upload and storage
- Under the current product design, recording upload is started by the user and is not automatic by default. After the user starts an upload, the recording and related metadata may be transmitted over Wi-Fi or a cellular network to the enterprise customer’s growth system, and processed and stored on cloud infrastructure currently deployed in Alibaba Cloud’s Hangzhou region. The user can cancel an upload in the app. If an upload fails, the user taps to retry. If a later version adds automatic sync or enterprise policy settings, we will update this explanation and provide the corresponding controls before enabling them. Cellular uploads may incur carrier data charges.
- After upload, the user may view, download, or start deletion of recordings within the permissions the product provides. After a deletion is completed, we will start deletion or anonymization of recordings, transcripts, summaries, AI analysis results, and related business data that no longer have a lawful basis or are no longer necessary, based on product functions, device connection status, the system where the data resides, and the enterprise customer’s control of the data. Data that cannot be deleted immediately because of backup rotation, security logs, legal retention duties, or technical limits will no longer be used for ordinary business processing, and will be deleted or anonymized when the relevant period ends.
6.3 Transcription, summaries, and sales analysis
- When a user taps speech-to-text, AI summary, sales analysis, sales review, Q&A, or generation of CRM follow-up content, or after the user turns on the corresponding automatic-processing setting, the service sends the audio, transcript, prompts, customer context, and related business data needed for that feature to the relevant processing system or service provider. The user may turn off automatic processing at any time. Turning it off does not affect processing that was lawfully completed before. Speech-to-text currently uses Alibaba Cloud speech recognition. Analysis uses DeepSeek, Kimi, and Tongyi Qianwen model capabilities. Recipients are described in Section 6 of the Eigenteam Privacy Policy.
- Under the current deployment, Eigenteam’s main business data storage and core cloud processing are in mainland China. We do not proactively provide personal information collected or generated in mainland China to parties outside mainland China. If cross-border provision of personal information later occurs, we will, before it actually happens, give notice, complete a personal information protection impact assessment, obtain separate consent, and follow other legally required procedures, and we will update the Eigenteam Privacy Policy.
- We do not currently use users’ audio, transcripts, prompts, CRM context, or AI output to train Eigenteam’s own general-purpose models, unless we give a clear notice in the future and obtain the authorization required by law. We will prefer enterprise or API configurations that do not use enterprise business data to train independent models, and will use contracts, product settings, and permission management to limit service providers from using data beyond the entrusted purpose. Service providers’ necessary call records, security logs, temporary caches, and retention periods are managed under the service configuration, contract, and applicable law. If a service provider, processing purpose, processing method, or type of information changes, we will update the relevant disclosure in the Eigenteam Privacy Policy as required by law.
- Transcripts, summaries, scores, suggestions, and analysis are generated by algorithms. They may omit content, misrecognize speech, be biased, invent content, or be unsuitable for a specific transaction. They are only aids for sales management. They are not findings of fact, and they are not legal, financial, HR, or other professional advice. They must not be the sole basis for a decision that has a significant effect on an employee or customer. Users and enterprise customers should review them manually.
- For AI output that falls within rules requiring labeling of generated or synthetic content, we will take labeling measures appropriate to the content type, how it is provided, and applicable law. For text output such as AI summaries, Q&A, sales analysis, sales reviews, and AI-generated CRM follow-up content, we will place a clear “AI-generated” or “AI-assisted” label, with reasonable type size and contrast, in an easy-to-notice place near the title, at the start, or at the end of the result page or content card, and may also use an icon. When copy, download, or export is provided, we will keep the corresponding text label in the exported content as required by applicable laws, regulations, and mandatory national standards, and, where the file format supports it and the law applies, add an implicit generated-content label in the file metadata. Users must not maliciously remove, alter, forge, or hide labels that the law requires. When publishing AI-generated content to the public that the law requires to be labeled, users must keep or add the required labels.
6.4 CRM
- CRM lets enterprise customers enter or import customer information and follow-up records and manage sales. The enterprise customer must ensure that the data source is lawful, the fields are necessary, the content is accurate, and that rules exist for access, export, deletion, and correction.
- Customer data obtained by unlawful purchase, scraping, exchange, theft, or other improper means must not be imported into Eigenteam. The service must not be used for harassing marketing, automated calls without consent, or activities that violate communications, advertising, or consumer-protection rules.
7. Enterprise Customers’ Data Responsibilities and Eigenteam’s Boundaries
- For customer information, employee-management information, recordings, transcripts, and sales data whose purposes and means the enterprise customer decides, the enterprise customer is usually the personal information processor. When Eigenteam provides hosting, transcription, analysis, or similar technical services on the enterprise customer’s instructions, Eigenteam is usually a processor acting on instructions. For information whose purposes and means we decide independently, such as account security, service operations, billing, legal duties, and our own security logs, Eigenteam is the personal information processor. The specific role depends on the actual business and the parties’ data processing agreement.
- The enterprise customer must:
- Establish a lawful basis for collecting, uploading, and processing information about employees, customers, and other recording participants, and give necessary, prominent, and clear notice;
- When processing sensitive personal information, providing information to another personal information processor, publicly disclosing it, or providing it across borders, obtain separate consent or meet another legal condition;
- Process only the minimum information needed for a clear business purpose, set the shortest retention period, and delete data regularly;
- Establish recording-compliance rules, template notices, and processes for objections and rights requests, and keep necessary records of authorization or another lawful basis;
- Use least privilege, periodic audits, access removal when people leave, and controls on export;
- Carry out a personal information protection impact assessment for high-risk processing where required by law, and keep processing records;
- Handle requests to access, correct, copy, delete, restrict processing, or withdraw consent in a timely way, and give lawful, clear instructions when our help is needed;
- Take remedial action immediately and notify us if it discovers a data leak, alteration, loss, or unauthorized access.
- When we act on instructions, we will process data according to the enterprise customer’s lawful, clear instructions and the data processing agreement, and will not go beyond the agreed purpose. We will take necessary security measures, manage onward processors, help the enterprise customer respond to individual rights and security incidents, and, when the engagement ends, return or delete data as agreed, unless the law provides otherwise.
- Warranties by the enterprise customer or user do not remove duties that Eigenteam has under law. If harm is caused by our product design, default settings, processing beyond authority, inadequate security measures, or breach of the processing agreement, we bear the corresponding liability under law.
8. User Conduct
You must not use the service to:
- Violate the Constitution or laws and regulations, or endanger national security, public security, or the public interest;
- Infringe another person’s privacy, personal information rights, communications secrecy, reputation, intellectual property, trade secrets, or labor rights;
- Secretly eavesdrop, unlawfully monitor, defraud, conduct harassing marketing, create discriminatory profiles, or make opaque solely automated decisions that have a significant effect on an individual;
- Upload malicious programs, or attack, scan, interfere with, or bypass the service’s security and permission controls;
- Forge accounts, enterprises, devices, customer data, recordings, or AI results, or present AI output as facts that have been manually verified;
- Resell, rent, or copy the service beyond the purchased license, or, without written permission, reverse engineer, scrape automatically, or run stress tests;
- Carry out any other activity that is unlawful, infringing, in breach of contract, or clearly outside the service’s designed purpose.
If we find a risk of unlawful or non-compliant activity, we may, depending on the nature of the conduct, prompt correction, restrict upload or sharing, suspend related features, keep necessary records, terminate the service, or report to authorities as required by law. Except in an emergency or where the law prohibits notice, we will explain the reason and provide a channel to appeal.
9. Fees and Payment
- Chargeable items, billing method, service term, quotas, renewal, and refund rules are those clearly shown in the order, purchase contract, or payment page. We will not charge without clear consent.
- If we later offer in-app purchases, subscriptions, or auto-renewal, we will prominently explain the billing cycle, price, and how to cancel and restore purchases before activation, and will handle them as required by the app store and law.
- If an enterprise customer pays late, we may suspend the corresponding paid service after a reasonable reminder. Suspension does not affect either party’s duty to protect data already processed, or an individual’s lawful exercise of rights.
10. Changes, Suspension, and Termination
- We may change or suspend part of the service for maintenance, upgrades, security risks, regulatory requirements, or service adjustments. For foreseeable changes with a significant effect, we will give reasonable advance notice and try to reduce the impact.
- We may suspend or terminate the service if a user or enterprise customer seriously breaches these Terms, endangers system security, infringes others’ rights, fails to pay, or if a competent authority requires action. Except for emergency handling or where the law prohibits it, we will state the reason and give a reasonable chance to appeal or correct the issue.
- If we stop operating, we will give advance notice as required by law and provide arrangements for data export, migration, or deletion. Unless the enterprise contract says otherwise, the enterprise customer’s period to export and migrate data is three months.
11. Account Deletion and Data Handling
- Eigenteam currently uses managed accounts assigned by the enterprise or by us. The app does not let individuals apply for an account themselves. A user may tap “Request account deletion” in the app to open an email to business@eigenteam.ai, or ask the enterprise administrator to disable, reclaim, or delete the account. We will process the request in the backend after the necessary identity and permission checks. Deletion must not be subject to unreasonable conditions unrelated to account security, unfinished transactions, or legal duties.
- After the necessary identity and permission checks, we will complete account deletion within fifteen business days and tell the applicant the result. After deletion, the account can no longer be used to log in or use the service.
- Based on the nature of the data, the enterprise customer’s control of the data, and applicable law, we will delete or anonymize account-related personal information in online business systems that no longer needs to be kept or no longer has a lawful basis. Data that must continue to be kept by law, and data that cannot be deleted immediately because of backup rotation, security logs, or other technical reasons, will not be processed except for legal duties, security protection, and similar necessary purposes, and will be deleted or anonymized when the relevant period ends.
- Deleting an employee account, leaving the enterprise, and deleting enterprise business data are not the same thing. For data we process on the enterprise’s instructions, we will follow the enterprise customer’s lawful instructions and the parties’ agreement, while protecting the rights that employees and recording participants have under law. The enterprise customer must not use account deletion as a reason to unlawfully delete compliance records that should be kept, and must not keep data that is no longer necessary for an unlimited time.
- Recording master files and their transcripts, summaries, and AI analysis results are kept for one year by default while the cooperation continues. The enterprise contract may set a different period. After the enterprise service ends, a default three-month period applies for data export and migration, unless the contract says otherwise. When that period ends, we return, delete, or anonymize the related business data as required by law and contract. Backups, temporary objects, upload parts, and general service logs follow their rotation cycles. Network operation logs are kept for at least six months where applicable law requires it.
12. Third-Party Services
- To provide cloud storage, speech recognition, and large-model analysis, we engage service providers to process data within the necessary scope as described in the Eigenteam Privacy Policy. The current version does not integrate SDKs for advertising, user profiling, or third-party analytics. If we later add a third-party SDK or component that processes personal information, we will update the relevant disclosure in a timely way as required by law.
- We will reasonably review service providers and use contracts to limit purpose, period, types of data, security measures, and onward processing. We are legally responsible for our own selection, configuration, and management of third-party services.
- If a user chooses to go to, or authorizes, a product independently provided by a third party, that third party processes information under its own terms and privacy rules. Before the redirect or authorization, we will explain the third party’s identity and the scope of data.
13. Intellectual Property and User Content
- Intellectual property in the Eigenteam software, interface, trademarks, documentation, algorithms, and related content belongs to us or the relevant rights holder.
- The enterprise customer and other lawful rights holders keep their rights in recordings and enterprise business content they lawfully upload. Use of the service does not transfer those rights to us. When a user uploads a recording, that only means that, where they have the required authorization or another lawful basis, they authorize us to process that recording and derived data within the necessary scope to provide the storage, sync, transcription, summary, analysis, and CRM services they specifically chose. That authorization does not include selling the data, advertising profiles, model training, or uses unrelated to the chosen feature, and it does not replace notice to or consent from other recording participants.
- Users and enterprise customers represent that they have the corresponding rights or a lawful basis to process uploaded content. When we receive a valid rights notice, we will verify it and take necessary measures as required by law, while protecting the relevant parties’ right to respond.
- After a user confirms AI output and writes it into CRM, the person who actually uses it is responsible for later use. We remain responsible under law for lawful provision of the algorithm service, necessary notices, and our own fault.
14. Service Warranty, Limitation of Liability, and Breach
- We will provide the service with reasonable care under laws, regulations, and the contract, and will take security measures appropriate to the risk. The internet, Bluetooth devices, speech recognition, and generative AI cannot be guaranteed to be uninterrupted, error-free, or suitable for every setting.
- If one party’s breach of these Terms causes loss to the other, the breaching party shall bear liability that has a reasonable causal link to its fault and the harm, as required by law. A third-party claim caused by a user or enterprise customer’s unlawful recording, unlawful data source, or use beyond authority does not automatically remove our liability for our own conduct.
- To the extent permitted by law, liability for indirect loss or loss of expected profits not caused by our fault is determined under the enterprise contract and applicable law. No limitation of liability applies to liability that the law prohibits limiting or excluding.
- The limitation in the previous paragraph does not apply to loss caused by intent or gross negligence, personal injury, infringement of personal information rights, breach of confidentiality, or other liability that the law says may not be limited or excluded. Standard terms that unfairly or unreasonably exclude or limit a consumer’s main rights are invalid.
- If performance is affected by an event that could not be foreseen, avoided, or overcome, such as earthquake, flood, war, government action, or a large-scale failure of basic communications infrastructure, the affected party is excused in whole or in part to the extent the law allows, but must give notice, provide proof, and take reasonable steps to reduce the loss.
15. Protection of Minors
- Eigenteam is a professional service for enterprise sales teams. In principle, we do not assign accounts or provide the service to minors under 18.
- If enterprise business truly needs to process information about a minor that happens to appear in a recording, the enterprise customer and user must follow the principle of minimum necessity. Personal information of a minor under 14 requires the guardian’s consent and the special protection rules required by law.
- If we find that a minor has obtained or used an account without proper authorization, or that their information was uploaded improperly, we will check the situation and stop processing or delete the information as required by law. Contact channels are in the Eigenteam Privacy Policy.
16. Notices and Contact
- We may send service notices by in-app dialog, in-app message, SMS, email, notice through an enterprise administrator, or a public announcement. Notices that significantly affect rights will use a prominent method.
- You may contact us at business@eigenteam.ai. An enterprise administrator must not be the only channel for an employee or recording participant to exercise statutory personal information rights.
- For complaints, appeals, or rights requests about personal information, we will in principle respond within fifteen business days after the necessary identity checks. If the matter is complex or the law provides otherwise, we will explain the reason and the expected time.
17. Governing Law and Disputes
- The formation, effectiveness, performance, interpretation, and dispute resolution of these Terms are governed by the laws of mainland China.
- If a dispute arises, the parties should first try to resolve it through friendly consultation. If consultation fails, either party may bring a lawsuit in a people’s court with jurisdiction. This section does not limit a consumer’s right to sue in a court with jurisdiction, such as the court of their domicile, or to complain to a regulator.
- If part of these Terms is held invalid or unenforceable, the rest remains effective. Headings are for convenience only and do not affect interpretation.
18. Attachments
The following documents form part of these Terms and should remain accessible in the app and on a public HTTPS page:
- The Eigenteam Privacy Policy;
- Personal information collection, as described in Section 3 of the Eigenteam Privacy Policy;
- Third-party information sharing, as described in Section 6 of the Eigenteam Privacy Policy;
- System permission requests, as described in Section 4 of the Eigenteam Privacy Policy.
- Data processing agreements and orders separately signed by the enterprise customer.